
SERVICE PROVIDERS
AT&T (Warm Transfer)
Billing, Activation & Technical Support
1-800-331-0500
Monday - Friday: 7 am to 10 pm Local Time Saturday & Sunday: 9 am to 7 pm Local Time
Automated Service 24 hours a day, 7 days a week
Warranty Service Support
1-800-801-1101
Hours of operation not available
At&T International Services
1-800-335-4685
24 hours a day, 7 days a week
From Overseas
1-916-843-4685
24 hours a day, 7 days a week
Sprint (Warm Transfer)
Customer Service
1-888-211-4727
24 hours a day, 7 days a week
T-Mobile (Warm Transfer)
Customer Service
1-800-866-2453
Monday - Sunday: 3 am to 10 pm PST;
Automated service 24 hours a day, 7 days a week
Verizon (Warm Transfer)
Customer Service
Prepaid Customer Service
1-800-922-0204
1-888-294-6804
Monday-Sunday: 6 am-11 pm CST
24 Hours a day, 7 days a week
Alltell (Cold Transfer)
Customer Service
1-800-255-8351
Hours of operation not available
Boost
Customer Service
1-866-402-7366
4 am PST - 11 pm PST
Cellular South (Cold Transfer)
Customer Service – Support
Customer Service – Sales
1-877-276-8841
1-877-927-6884
24 Hours a day, 7 Days a week
Monday - Friday 8 am - 8 pm
Saturday 9 am - 5 pm
Century Link (Cold Transfer)
Customer Service
1-877-290-5458
Cricket (Cold Transfer)
Customer Service
1-800-274-2538
Clear Talk (Cold Transfer)
Customer Service
1-877-797-1696
Sunday thru Saturday 6:00am - 12:00am CST
Family Mobile (Cold Transfer)
Customer Service
1-877-440-9758
Walmart Family Mobile (T-Mobile)
https://www.myfamilymobile.com/
Google (Cold Transfer)
Customer Service
N/A
Google does not have live support. Refer customers to http://www.google.com/support
Google Play Store (Cold Transfer)
Customer Service
1-855-836-3987
For Google Play (apps, movies, books & music) http://support.google.com/googleplay/
I Wireless (Cold Transfer)
Customer Service
1-888-550-4497
Mon - Fri: 7 am - 9 pm
Saturday: 9 am - 9 pm
Sunday: 10 am - 6 pm
Jitterbug (Cold Transfer)
Customer Service
1-800-733-6632
Metro PCS (Cold Transfer)
Customer Service
1-888-863-8768
Monday - Sunday: 7 am - 8 pm CST
Net10 (Cold Transfer)
Customer Service
1-877-836-2368
nTelos (Cold Transfer)
Customer Service
1-877-468-3567
or dial 611 from nTelos Wireless phone.
Customer Care Hours: 6am - 11pm, 7 days a week ​​​​​​​
PagePlus Cellular (Cold Transfer)
Customer Service
1-800-550-2436
Qwest (Century Link) (Cold Transfer)
Customer Service
1-877-290-5458
Safelink (Cold Transfer)
Technical Support Enrollment / Plan Changes
1-800-378-1684
1-800-977-3768
Monday - Saturday: 8 am - 10 pm EST
Sunday: 8 am - 7 pm EST
Simple Mobile (Cold Transfer)
Customer Service and Technical Support
1-877-878-7908
24/7
STI Mobile (Cold Transfer)
Customer Service
1-800-784-3277
Monday - Sunday: 8 AM - 11 pm
Straight Talk (Cold Transfer)
Customer Service
1-877-430-2355
Total Wireless (through Walmart) (Cold Transfer)
Customer Service
1-866-663-3633
Customer service centers operate from 8 AM to midnight (EST)
7 days a week
Tracfone (Cold Transfer)
Customer Service
1-800-867-7183
US Cellular (Cold Transfer)
Customer Service
1-888-944-9400
Monday - Sunday: 6 am - 11 pm CST
Virgin Mobile/Helio (Cold Transfer)
Customer Service
1-888-322-1122
Monday - Sunday: 4 am - 9 pm PST
SAMSUNG CUSTOMER CARE CONTACT INFORMATION
SEA Wi-Fi Only Tablet Support
102509
Samsung TV
102392
Samsung Accessories
312003 (Press 4)
1-800-757-0280
M-F: 8am - 7:00PM pm CST
Samsung Galaxy Smartphone
1-888-987-HELP (1-888-987-4357)
24/7
General Customer Care
1-800-SAMSUNG (1-800-726-7864)
24/7
Samsung Pay
141032
Advance Support
141014
SPG
102579
Printer
104010
Laptop
104034
Chromebook
102477
Home Appliances
105094
Security Camera
1-877-213-1222
Cash Register
1-800-333-4949
Semi Conductors
1-800-423-7364
Baby Monitors
1-877-349-3149
Spanish
105094
Media Solutions Help Desk
1-855-795-0509
Secured Line
111499 (Read SOD Spiel)
Note: Before transferring here, make sure you attempt to use ROD.
IVR RMA - Phone
w/ email - 10 30 90
w/o email - 10 60 00
IVR RMA - Accessory
w/ email - 10 30 95
w/o email - 10 60 01
RSI - Walk In
1-888-614-0897
Samsung Account
1-866-647-9190
Galaxy Camera - Carrier Models
EK-GC100ZWAATT
EK-GC120BKAVZW
EK-GC120ZWAVZW
1-877-658-5294
Camera / Camcorder
102682
ECR
108374
M-F
7:00am - 11:00pm CST
Sat - Sun
9:00am - 10:00pm CST
CAUTION: Never give this number to customers.
Office of the President
1-888-495-3386
M - F
8:00am - 6:00pm CST
CAUTION: Never give this number to customers. It is for transfer purposes only.
For After Hours, follow the After Hours Support underHandling OOP and PL Calls
Product Liability
1-877-268-2121
M - F
8:00am -9:00pm CST
CAUTION: Never give this number to customers. It is for transfer purposes only.
For After Hours, follow the After Hours Support underHandling OOP and PL Calls
AVAYA AUX
AUX 1 – Break/Personal Aux
AUX 2 - Coaching/Meeting
AUX 3 – Billable TRAINING
AUX 5 – Non- Billable Training
AUX 6 – System Problem
AUX 7 – Outbound

